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Position Overview:
We are seeking a highly technical Digital Employee Experience (DEX) Specialist to proactively monitor, analyze, and resolve IT issues using DEX tool.
This role requires an analytical mindset combined with deep technical expertise across multiple domains.
The ideal candidate will leverage the DEX tool capabilities to identify problems before they impact users, conduct root cause analysis, and develop custom dashboards through advanced SQL scripting.
 
Key Responsibilities
– Proactively monitor the digital employee experience using DEX tool to identify potential issues before they affect productivity
– Conduct detailed root cause analysis of complex IT problems across multiple technology domains
– Design, build, and maintain custom SQL-based dashboards in DEX tool to monitor system performance and user experience
– Develop automated alerting mechanisms for early detection of performance degradation
– Analyze trends in system and application performance to recommend improvements
– Create comprehensive ation of identified issues and their resolutions
– Collaborate with IT infrastructure teams to implement preventative measures
– Provide technical guidance on optimizing the digital workplace environment
– Regularly report on system health metrics and action plans to stakeholders
 
Technical Skills
– DEX tool Expertise: Demonstrated experience with DEX tool or similar DEX platforms  
– Advanced SQL Scripting: Expert-level SQL skills for custom dashboard development – Must
– Windows Administration: In-depth knowledge of Windows operating systems, Group Policy, and system optimization
– Active Directory: Strong understanding of AD structure, permissions, and troubleshooting
– Networking: Expertise in network protocols, troubleshooting connectivity issues, and understanding network performance impacts
– Virtualization: Experience with virtual desktop infrastructure (VDI) and virtualization technologies
– Cloud Services: Familiarity with cloud platforms (Azure, AWS) and SaaS applications
– PowerShell: Proficiency in automation scripting for Windows environments
– Performance Analysis: Experience with system performance monitoring tools and methodologies