Key Responsibilities
Provide IT technical support to the company employees (software, hardware, security, network, etc.)
Manage IT Support tickets queue according to the companys SLA and KPIs in order to provide quick, efficient and professional support
Work in accordance with IT policies and guidelines (SLA, KPI's, etc.)
Administration and maintenance of IT on-prem and cloud systems (Google Workspace, BOX, Slack, Asana, etc.)
Research and recommend innovative solutions and, where possible, automated approaches for IT tasks
Troubleshoot, investigate and solve complex IT issues related to:
Computers and servers software (systems configuration, software management)
Computers and servers hardware (upgrades, maintenance & replacement )
Operating systems (Windows ,MacOS)
Network infrastructures (LAN, WAN, VPN)
Company IT systems and business applications
Support & implement new technologies/systems
Other duties as needed or assigned
At least 2 years of IT Support experience in Windows & Cloud environment (Google Workspace, MDM or Cloud directory platforms)
Relevant certifications such as MCSA, CCNA, Google IT Support, Google Workspace Admin, or JumpCloud Associate an advantage
Experience working with IT Support tickets as per SLA and KPIs
High administration & troubleshooting level in domain and cloud environments (Active Directory, Network, software, Saas platforms, permissions, security, etc.)
Capable of managing multiple tasks under pressure and meeting deadlines
Independent, self-motivated, detail-oriented, highly organized, and willing to learn
Customer service-oriented, can-do approach
Strong team player and excellent interpersonal skills
High level of English – Advantage
