In this individual contributor role, you will apply systems and business processes knowledge and engage with key business stakeholders (global and regional) to ensure effective definition, development, and deployment of business processes across multiple users and systems. Leading Initiatives and Epics from ideation to successful adoption of new solutions and processes by the business users.
Key Responsibilities
Partner with and manage relations with business stakeholders from Sales Operations, Order Entry, and other teams to understand their business processes and capture business requirements for improvements and enhancements.
Evaluate and analyze existing processes for optimization, scalability, and ease of use. Identify opportunities for process improvements and new concepts that can add value to the business.
Define & prioritize a backlog of initiatives and features of the Sales and Orders domain.
Lead the requirements and solutions in transformative programs and various projects, including evaluating the impact on processes, redesigning and documenting processes, defining and documenting business requirements, and supporting all phases of the project through design, development, UAT, go-live, and stabilization post-go-live.
Own, prioritize & lead the delivery of ongoing process enhancements as per business needs and oversee the assimilation in the users environment.
Assess the feasibility of new business initiatives, requests, and needs.
Collaborate with other GPOs and solution Architects to develop, define, and refine standard processes as part of larger transformation programs.
Develop and deliver training to business users on new processes
Effectively communicate projects and processes related information to stakeholders within business teams, IT, and Global Ops teams
A business acumen with business value & customer-centric approach
Strong analytical & problem-solving skills
Excellent oral & written communication skills with an ability to express complex concepts to a business users audience
Able to adapt and work optimally in an international environment and with team members in several countries
Strong organization skills and self-motivation
Exceptional determination, tenacity, self-motivation, and interpersonal skills
Ability to work in parallel on multiple projects and initiative
