Responsibilities:
Develop an in-depth understanding of our embedded products and their integration within customer environments.
Provide Tier 3 technical support to customers, resolving complex technical issues and troubleshooting problems related to embedded products.
Take a leading part in building and maintaining an internal LAB for Customer Support needs.
Investigate, simulate and analyze technical issues, identifying root causes.
Collaborate with other technical support engineers, QA and product development teams to resolve recurring issues and improve product quality.
Document technical solutions and knowledge base articles for future reference.
Interact directly with customers to understand and diagnose their technical challenges.
Communicate effectively to guide customers through issue resolution and ensure a positive experience.
Training Responsibilities:
Prepare and maintain the training kit, ensuring it is up to date with the latest product features and best practices.
Conduct training sessions for internal teams, customers, or partners as needed.
Continuously improve training materials based on feedback and product updates.
Travel abroad: Customer On-Site visits according to needs (up to 4 times a year).
Bachelors degree in electrical engineering, or related field.
Minimum of 5 years hands-on experience in troubleshooting and resolving complex technical issues, with a strong focus on embedded systems.
Experience with Linux and Windows OS environments.
Experience with Embedded Linux (user space development and debugging, Yocto, Buildroot, low-level drivers).
Exposure to embedded system architectures and standards.
Experience with communication protocols and interfaces; Ethernet, SPI, I2C, UART, Ethernet, USB.
Experience with debugging tools and techniques.
Experience with remote support tools.
Proficiency in spoken and written English at a high level – Mandatory.
Ability to work independently and as part of a team.
Organized and excited about technology.
Additional Skills:
Deep familiarity with EMBEDDED LINUX, RTOS such as MQX and multi-threading Applications.
Experience with:
SW (C/C++) on embedded platforms
RFID systems
Wireless communication (WiFi, Bluetooth, Zigbee)
Vehicle CAN BUS, OBD diagnostics
Serial communications – RS232/RS485
TCP/IP, TLS secure communication
TCP/IP, TLS secure communication
Working with GIT
