What You'll Be Doing
Forecasting & Planning:
Define and manage operational forecasts and supply plans for your region, taking into account global insights and local nuances like holidays, events, and seasonality.
Collaborate with central teams such as finance, procurement, and product to align on bi-annual planning and ensure regional priorities are well-represented.
KPI Tracking & Optimization:
Monitor daily and weekly performance against courier acquisition and activation KPIs to maintain an optimal supply-demand balance.
Proactively identify challenges and take corrective actions, such as launching referral campaigns, accelerating applicant activation, or reactivating inactive couriers.
Analysis & Insights:
Leverage data to analyze trends, evaluate the effectiveness of supply strategies, and uncover opportunities for improvement.
Use tools like Looker, SQL, Python, R, and Excel to create actionable insights, while maintaining a pragmatic and strategic mindset.
Collaboration Across Teams:
Partner with local operations teams, marketing, and product to align on performance goals, share insights, and implement data-driven improvements.
Serve as the go-to expert for your region, ensuring local context is incorporated into global strategies.
Experimentation & Process Improvement:
Use experimentation (e.g., A/B testing) as one of many tools to test hypotheses and refine strategies for improving courier acquisition, onboarding, and activation performance.
Contribute to the development of global best practices and frameworks that improve forecasting, planning, and overall supply management.
5+ years of experience with analytical: You excel in working with data, extracting insights, and translating them into actionable plans. Looker and Excel proficiency are a must; SQL knowledge is a bonus.
Strategic Thinking: Youre able to connect the dots between data, strategy, and execution, always focusing on the bigger picture.
Attention to Detail: You thrive on bringing structure to complexity, ensuring forecasts and plans are precise and reliable.
Collaborative Mindset: You work well in cross-functional teams and build strong relationships with stakeholders to drive results.
Proactive Ownership: Youre curious, hands-on, and never settle for the status quo. You actively look for ways to improve processes and performance.
Cultural Fit: You lead with humility, collaboration, and a best idea wins mentality while fostering a positive, respectful work environment.
Excellent written and oral communication skills in English
