We are seeking a dynamic and experienced Senior Customer Success Manager to lead and manage relationships with our high-profile, Fortune 500 clients. This role is critical in ensuring client satisfaction, successful implementations, and driving the adoption of our cutting-edge AI solutions. If you thrive in a fast-paced startup environment and have a passion for innovation and client success, we want to hear from you.
Responsibilities
Client Relationship Management: Build and manage strategic relationships with high-profile clients, especially Fortune 500 companies.
Client Onboarding: Lead client onboarding, product setup, training, and delivery of custom materials.
Implementation Project Management: Oversee implementation projects, coordinating across Product, R&D, and Data Science teams.
Client Workshops: Design and run client workshops to showcase AI capabilities and tailor solutions.
Client Engagement: Act as the main client contact, addressing issues and ensuring long-term satisfaction.
Success Tracking:Track success metrics, conduct reviews, and anticipate client needs.
Product Feedback Loop: Gather client feedback to inform product development and communicate updates.
Reporting: Generate reports with data analysts to highlight progress and drive strategy.
Problem Resolution: Resolve issues proactively with creative, client-focused solutions.
Responsibilities
Client Relationship Management: Build and manage strategic relationships with high-profile clients, especially Fortune 500 companies.
Client Onboarding: Lead client onboarding, product setup, training, and delivery of custom materials.
Implementation Project Management: Oversee implementation projects, coordinating across Product, R&D, and Data Science teams.
Client Workshops: Design and run client workshops to showcase AI capabilities and tailor solutions.
Client Engagement: Act as the main client contact, addressing issues and ensuring long-term satisfaction.
Success Tracking:Track success metrics, conduct reviews, and anticipate client needs.
Product Feedback Loop: Gather client feedback to inform product development and communicate updates.
Reporting: Generate reports with data analysts to highlight progress and drive strategy.
Problem Resolution: Resolve issues proactively with creative, client-focused solutions.
Requirements:
Bachelors degree in Business, Computer Science, Engineering, or related field; advanced degrees/certifications (PMP, Agile, Lean, Six Sigma) are a plus.
5+ years in Customer Success, Project or Program Management, preferably in AI or tech.
Proven track record with Fortune 500 clients and large-scale project delivery under tight deadlines.
Familiarity with AI technologies and ability to explain technical concepts to non-technical audiences.
Excellent communication, presentation, and interpersonal skills.
Strong organizational and problem-solving abilities; able to manage multiple projects.
Team player with a collaborative and proactive mindset.
Fluent in English.
Willingness to travel abroad occasionally.
Bachelors degree in Business, Computer Science, Engineering, or related field; advanced degrees/certifications (PMP, Agile, Lean, Six Sigma) are a plus.
5+ years in Customer Success, Project or Program Management, preferably in AI or tech.
Proven track record with Fortune 500 clients and large-scale project delivery under tight deadlines.
Familiarity with AI technologies and ability to explain technical concepts to non-technical audiences.
Excellent communication, presentation, and interpersonal skills.
Strong organizational and problem-solving abilities; able to manage multiple projects.
Team player with a collaborative and proactive mindset.
Fluent in English.
Willingness to travel abroad occasionally.
This position is open to all candidates.
