A typical day
You start the day with an informal team talk over coffee, to plan the day and make sure everyones prepared.
With one eye always on reception, you see members turning up and also the first meeting rooms guests arriving. You welcome them and take them to their meeting room, show them the facilities and help them set up their WiFi connections and AV system for their presentation.
Later you have a meeting to learn more about a new member and get to understand his business needs. You think about the other businesses in the centre and how you might be able to introduce him to a couple that may be of interest at the networking event later in the week.
A large company is taking a whole floor of the centre and is moving in next week. You run through the move in detail with the reception team, ensuring the welcome kit is prepared, and all badges and keys are ready for handing over.
At lunchtime a couple walk in enquiring about coworking membership. Your colleague from sales is on their lunch break so you offer them a coffee and give them a tour of the centre, explaining all the benefits of membership.
Later in the afternoon you host a monthly operations meeting for Community Sales Managers from your local cluster of centres, along with the regional Operations Manager. After the meeting you do a final walk around the building, speaking with members, asking how their day went as they start to wind down and head for home.
A good communicator, used to dealing with customers ideally in the hospitality or events industry
Confident, approachable and able to build strong relationships with customers
A great manager, who leads by example and knows how to motivate and inspire a team
Happy taking ownership of problems and finding ways to solve them
Positive, enthusiastic and able to adapt to fast-changing situations
Confident using MS Office and other basic IT packages
