As a Customer Success Manager, youll manage client onboarding, expansions, and renewals while leveraging technical expertise with a strategic business mindset to build strong customer relationships and identify growth opportunities. Join our innovative CS team to drive success and collaborate with Sales, Product, Solutions, and Support teams.
Responsibilities
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Serve as the primary point of contact for assigned customers, ensuring seamless onboarding, training, and adoption.
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Lead discovery meetings with key users and stakeholders from customers and partners to position as a core system and focus on maximizing its value.
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Build strong relationships with key stakeholders to drive engagement and long-term success.
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Identify upsell and expansion opportunities by aligning product capabilities with customer needs.
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Analyze customer usage data to proactively address risks and drive retention strategies.
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Conduct regular business reviews and proactively address issues to drive customer satisfaction and retention.
3+ years of proven experience as a Customer Success Manager or Technical Account Manager in a SaaS company (must).
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Excellent verbal and written communication skills with strong customer-facing abilities, including a willingness to meet clients onsite and lead business discussions.
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Experience identifying upsell/cross-sell opportunities and working closely with Sales.
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Hands-on experience with onboarding and implementation processes of Salesforce CRM a must.
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A can-do approach with strong problem-solving skills and the ability to work under pressure.
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Fluent in English; additional languages are a plus.
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Ability to work remotely across EU, IL, EST, PST time zones.
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Bachelors degree in Computer Science, Industrial Engineering, Business or equivalent experience.
