As an IT Service Team Leader, you will manage a small, hands-on IT team that supports a fully SaaS-based environment. Youll lead daily operations, deliver onboarding, manage identity and endpoint platforms, maintain technical assets, and ensure high service standards across the company.
This is a hybrid role involving both leadership and direct technical work, supporting remote and local employees. Youll be responsible for delivering a smooth employee experience through tooling, troubleshooting, automation, and strong communication.
This role reports to the Chief Information Security Officer
A day in the life and how youll make an impact:
Service Management & Support
Lead day-to-day IT support operations across on-site and remote environments
Endpoint, Identity & Access
Administer device management platforms for laptops and mobile devices
Manage identity and access platforms, enforcing security policies and workflows
Infrastructure & Security
Support local network components including Wi-Fi, firewalls, and internet services
Tooling & Automation
Implement and maintain low-code/no-code workflow automation for frequent IT tasks
Inventory & Licensing
Maintain accurate inventory of all hardware and software assets
Collaboration & A/V Support
Provide technical support for hybrid company meetings and events
Ensure reliability and quality in audio/video setups and meeting spaces.
This is a hybrid role involving both leadership and direct technical work, supporting remote and local employees. Youll be responsible for delivering a smooth employee experience through tooling, troubleshooting, automation, and strong communication.
This role reports to the Chief Information Security Officer
A day in the life and how youll make an impact:
Service Management & Support
Lead day-to-day IT support operations across on-site and remote environments
Endpoint, Identity & Access
Administer device management platforms for laptops and mobile devices
Manage identity and access platforms, enforcing security policies and workflows
Infrastructure & Security
Support local network components including Wi-Fi, firewalls, and internet services
Tooling & Automation
Implement and maintain low-code/no-code workflow automation for frequent IT tasks
Inventory & Licensing
Maintain accurate inventory of all hardware and software assets
Collaboration & A/V Support
Provide technical support for hybrid company meetings and events
Ensure reliability and quality in audio/video setups and meeting spaces.
Requirements:
2+ years of experience in IT support or service operations management
Experience leading or mentoring team members while remaining hands-on
Strong troubleshooting and communication skills
Familiarity with SaaS-first environments and access/security practices
Organized, proactive, and focused on service quality and process improvement.
2+ years of experience in IT support or service operations management
Experience leading or mentoring team members while remaining hands-on
Strong troubleshooting and communication skills
Familiarity with SaaS-first environments and access/security practices
Organized, proactive, and focused on service quality and process improvement.
This position is open to all candidates.
