We are looking for a Chargeback Specialist to join its growing team and become a domain expert in a dynamic, fast-paced environment.
The Chargeback Specialist will work with multiple payment providers and tools, analyze and respond to chargebacks, and closely monitor trends for both brands and shoppers. This role involves cross-functional collaboration with various teams, aiming to optimize payment dispute resolution and drive continuous operational improvement through data and process enhancement.
Responsibilities:
Conduct thorough investigations across different payment providers to identify trends and root causes of disputes
Collect and analyze data on dispute volumes, reasons, and outcomes to generate actionable insights
Build and maintain an operational chargeback data center to ensure accurate tracking and reporting
Review and respond to chargebacks and retrieval reports using a data-driven approach
Develop and implement efficient processes to improve dispute resolution success rates
Ensure data accuracy, consistency, and availability for analysis and reporting
Collaborate with teams including Fraud, Customer Service, and Finance to prepare effective dispute responses.
The Chargeback Specialist will work with multiple payment providers and tools, analyze and respond to chargebacks, and closely monitor trends for both brands and shoppers. This role involves cross-functional collaboration with various teams, aiming to optimize payment dispute resolution and drive continuous operational improvement through data and process enhancement.
Responsibilities:
Conduct thorough investigations across different payment providers to identify trends and root causes of disputes
Collect and analyze data on dispute volumes, reasons, and outcomes to generate actionable insights
Build and maintain an operational chargeback data center to ensure accurate tracking and reporting
Review and respond to chargebacks and retrieval reports using a data-driven approach
Develop and implement efficient processes to improve dispute resolution success rates
Ensure data accuracy, consistency, and availability for analysis and reporting
Collaborate with teams including Fraud, Customer Service, and Finance to prepare effective dispute responses.
Requirements:
Bachelors degree in Economics, Business Administration, Industrial Engineering or a related field.
High proficiency in English Must
Proven experience with Excel Must
Proficiency in SQL Big advantage
proven experience in chargebacks/payments industry Big advantage
A team player who is organized, motivated, and capable of working independently when necessary.
Bachelors degree in Economics, Business Administration, Industrial Engineering or a related field.
High proficiency in English Must
Proven experience with Excel Must
Proficiency in SQL Big advantage
proven experience in chargebacks/payments industry Big advantage
A team player who is organized, motivated, and capable of working independently when necessary.
This position is open to all candidates.
