The opportunity
Position Summary: A Collections Admin is responsible for managing a portfolio of customer accounts. They will analyze payment trends, resolve upper-level collection issues, initiate collection activities, reduce outstanding receivables, perform account reconciliations, provide customer service and maintain accurate records to ensure timely payment of outstanding receivables.
Essential Areas of Responsibility:
Manage a large portfolio of accounts while providing superior customer support.
Perform in-depth account analysis to identify payment trends, credit risks, and root causes of delinquencies.
Initiate collection activities including outbound calls, emails, and formal notices.
Resolve billing disputes and collaborate with internal departments to ensure timely resolution.
Assist with order release/hold based on account analysis.
Escalate accounts to management based on account history and risk assessment.
Document all collection efforts in the system with accuracy and detail.
Participate in process improvement initiatives related to collection processes.
Work collaboratively with internal departments (e.g., sales, cash app, customer service) to resolve disputes.
Work to reduce unapplied or unidentified funds.
Initiate refunds and make recommendations to management for bad debt.
Your experience and qualifications
Education/Certification/Experience:
Associate’s degree required but preferred fields in accounting, Finance, or equivalent work experience
Minimum of 2 – 4 years of business-to-business collections experience.
Skills/Knowledge/Abilities:
Strong understanding of collections processes and credit policies.
Exceptional communication, negotiation, and customer service skills.
Ability to work independently and manage time effectively in a fast-paced environment.
Ability to work flexible shifts as required.
Pharmaceutical experience preferred but not required.
Experience working with large volumes of accounts in a B2B environment.
Intermediate Microsoft Excel skills required (e.g., VLOOKUP, Pivot Tables)
Experience in Accounting systems required (e.g., JDE, HighRadius).
Bilingual (Spanish, etc.) is a plus.
Physical Requirements:
Sitting for extended periods at a workstation or mobile equipment.
Visual Acuity:
Perform computer work, prepare and analyze data, and extensive reading.
Working Environment:
May be required to wear personal protective equipment (PPE) as needed on-site visits (i.e., safety glasses, hearing protection, gloves, etc.).
