In the role, you will be a critical partner to our customers, leveraging your delivery experience with large scale engagements, transformations, and helping shepherd them through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with customer and our leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, customer teams, and planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customers cloud journey.
You are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customers challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and drive virtual teams. Your enterprise experience and operational excellence will influence the teams decisions, provide insight, and help drive secure and robust solutions.
BASIC QUALIFICATIONS:
– Bachelor's degree in science, technology, engineering, math, business or equivalent.
– Experience leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
– Experience in customer-facing work, engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
– Experience leading technical and non-technical transformation project teams with a proven ability to work across broad functional teams.
PREFERRED QUALIFICATIONS:
– PMP certification, or SCRUM/Agile, SAFe certification.
– Experience implementing cloud services including migrations and modernization projects or similar.
