We are looking for a Customer Success Engineer.
The Customer Success Engineering (CSE) role is a highly technical position that works directly with customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.
What you'll own
Implement small scope, high impact solutions to drive value for at risk or high opportunity customers.
Provide technical support for products, including configuration, troubleshooting, and best practices.
Assist customers with the implementation and integration of solutions.
Develop and maintain strong relationships with customers, serving as their trusted advisor.
Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.
The Customer Success Engineering (CSE) role is a highly technical position that works directly with customers to ensure their success with our platform. The CSE is responsible for supporting all CS regions with customer engagements, providing technical expertise, and delivering solutions that drive customer value.
What you'll own
Implement small scope, high impact solutions to drive value for at risk or high opportunity customers.
Provide technical support for products, including configuration, troubleshooting, and best practices.
Assist customers with the implementation and integration of solutions.
Develop and maintain strong relationships with customers, serving as their trusted advisor.
Collaborate with internal teams, including sales, product, and support, to resolve customer issues and advocate for customer needs.
Requirements:
Proven time management skills
Exceptional knowledge and technical aptitude of WalkMe products.
Expanded knowledge of deployment and integration capabilities is a plus.
Ability o pivot tasks quickly.
Ability to learn new functionality quickly.
Ability to provide a consultative approach to enablement and development with a focus on VALUE.
Excellent written and verbal communication skills.
Team Lead Qualifications:
Experience with detailed scoping of requirements and time to complete.
Proven time management skills
Exceptional knowledge and technical aptitude of WalkMe products.
Expanded knowledge of deployment and integration capabilities is a plus.
Ability o pivot tasks quickly.
Ability to learn new functionality quickly.
Ability to provide a consultative approach to enablement and development with a focus on VALUE.
Excellent written and verbal communication skills.
Team Lead Qualifications:
Experience with detailed scoping of requirements and time to complete.
This position is open to all candidates.
