Native English speaker who is willing to work Mon-Fri and accommodate our customers working hours.
You will
Onboard customers end-to-end while owning the relationship, project management, product training, and best practices.
Provide guidance, support, and technical solutions to MineOS users questions – owning product adoption and product best practice consultancy leading to maximal value.
Communicate with Mines strategic customers and meeting the High-end customers face-to-face.
Develop expertise in our product and stay up to date on new features and improvements.
Analyze user behavior and feedback and take proactive action to optimize relationship and value realization.
Work to improve the quality of our strategy, processes, tools, and customer journey by identifying knowledge gaps or areas for improvement and taking an independent approach to optimize them.
Develop and maintain positive customer relations and satisfaction, achieving a trusted advisor role.
Proactively lead and identify renewal/expansion promoting opportunities and passionately push them forward.
5+ years of experience managing Mid-Market and Enterprise customers in a B2B SaaS environment, with a strong track record in onboarding, relationship management, and project execution.
Proven ability to lead customers through the full lifecyclefrom onboarding to expansionanchored in a deep understanding of each customers desired business outcomes and building clear success plans to achieve them.
Skilled in relationship mapping across multiple stakeholders, including technical teams, champions, and executive sponsors, ensuring alignment and long-term customer health.
Strong organizational and project management abilities, with experience driving cross-functional collaboration to meet customer goals.
Excellent communication skillsboth written and verbalwith the ability to tailor messaging to different audiences and foster trust and transparency.
Confident leading strategic conversations, business reviews, and escalation handling with global customers.
(Optional. Advantage) High-level understanding of privacy regulations such as GDPR, CCPA, and the ability to translate compliance requirements into actionable steps for customers.
Proactive and resourcefulcomfortable operating in fast-paced, dynamic environments with evolving customer needs and priorities.
