Responsibilities:
Serve as the main point of contact for assigned construction clients, building strong relationships based on trust and proactive communication.
Understand each client's business objectives, challenges, and requirements to align our solutions with their needs.
Develop and execute customer success plans to ensure clients achieve their desired outcomes and maximize the value of our products and services.
Travel to customers construction sites to conduct check-ins and business reviews with clients to assess their satisfaction levels, identify opportunities for improvement, and address any concerns.
Collaborate with the sales team to support the onboarding process and ensure a smooth transition from the sales phase to customer success.
Proactively identify upsell and cross-sell opportunities based on client needs and provide appropriate recommendations to the sales team.
Act as an internal advocate for customers, representing their needs and interests to cross-functional teams within the company.
Collaborate with the product development team to provide customer feedback and contribute to the continuous improvement of our solutions
Excellent interpersonal and communication skills, with the ability to effectively communicate technical concepts to non-technical audiences.
Strong problem-solving and analytical skills, with the ability to identify and address customer needs and issues.
Demonstrated ability to manage multiple client accounts and prioritize tasks in a fast-paced environment.
Ability to build strong relationships, establish trust, and effectively collaborate with clients and internal stakeholders.
Drivers license- Must
The job involves traveling to customer sites.
Understanding of the construction industry and its unique challenges, processes, and workflows – Big advantage
Bonus Points:
Proven experience in a customer success management or account management role, preferably within the construction industry and/or SaaS sector.
