Key Responsibilities:
Provide ongoing customer support via various communication channels.
Manage and maintain the team's knowledge base to ensure up-to-date information.
Track and analyze customer service data to improve team performance.
Identify trends and suggest process improvements to enhance customer experience.
Collaborate with internal teams to ensure seamless customer interactions.
Requirements:
Fluent English (native level) and strong Hebrew skills.
Minimum of 2 years of experience in Customer Service and Customer Success.
Experience working with international customers.
Strong analytical skills ability to track and interpret service performance data.
Familiarity with Freshdesk an advantage.
Excellent communication skills, both written and verbal.
Proactive mindset ability to identify opportunities for improvement and take initiative.
Tech-savvy comfortable working with customer support platforms and CRM systems.
Position Details:
Hybrid work model 2 days in the office, 3 days remote.
Working hours: Sunday to Thursday, 10:00 AM 6:00 PM Israel time.
