We are a highly profitable, fast-growing financial technology company powering the future of financial services. Our comprehensive suite of innovative and scalable embedded payments, cards, and lending products deliver financial services for millions of businesses and consumers around the globe.
You will
Serve as the first point of contact with employees who need technical assistance via phone, chat, email, or remote access.
Provide quick resolution and excellent customer service
Talk employees through basic problem-solving processes
Provide on-site and remote support and maintenance of our various technologies. This includes installing, repairing, upgrading, replacing, and maintaining hardware/software and peripheral equipment
Provide daily operational support for end-user devices, peripherals, and other related technologies that may be used daily and require hands-on support
Support responsibilities include performing PC /laptops (Windows and Mac/OSX) upgrades/replacements, equipment moves, hardware installations, technology configuration & deployment along with providing support for locally installed software solutions.
Troubleshoot hardware and software issues, responding quickly and efficiently to questions from employees
Efficiently respond to and use a ticketing system for support tracking
Research and evaluate new products and services that help keep our IT environment current
Troubleshoot networking issues especially Cisco and Fortinet
Support and troubleshoot cloud computing solutions including Amazon Workspaces
Assist with inventory and supply management
Assist with updating FAQ and common troubleshooting (knowledge base)
Solve day-to-day issues and understand why they occur and how to prevent them from reoccurring
Manage the team ensuring direct flow and smooth processes
Work with audiovisual conference room setup as well as security systems
Suggest recommendations based on requests from various teams, run the required research, and test various potential solutions on a global scale
Provide the IT aspect of onboarding new hires, from delivering the equipment to system technical onboarding
