Were looking for a talented and dedicated IT Operations & Helpdesk Engineer to deliver fast, reliable technical support to global users and take the lead on day-to-day IT operations and helpdesk tasks.
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.
Responsibilities
Provide hands-on technical support to employees across global and local offices.
Troubleshoot issues related to hardware, software, network, and SaaS platforms.
Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
Document technical issues, resolutions, and process improvements.
Assist in onboarding and offboarding processes.
Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.
This is an amazing opportunity to join a highly technical team, work closely with cross-organization units, and grow your skills in a fast-paced, collaborative environment.
Responsibilities
Provide hands-on technical support to employees across global and local offices.
Troubleshoot issues related to hardware, software, network, and SaaS platforms.
Manage user accounts and permissions across Azure, Google Workspace, HiBob, and other tools.
Document technical issues, resolutions, and process improvements.
Assist in onboarding and offboarding processes.
Collaborate closely with teams such as Security, Business Applications, and others during day-to-day operations.
Requirements:
45 years of experience in Helpdesk / IT Support roles
Strong knowledge of macOS, Linux, and Windows operating systems
Hands-on experience with hardware (desktops, laptops, printers, servers)
Experience with tools such as Microsoft Azure, Kandji, JamfCloud, Google Workspace, Freshservice, Zoom, Slack, and more
Solid understanding of IT and cloud environments
Knowledge of networking protocols – advantage
Personal Attributes:
Team player with the ability to both take initiative and support colleagues
Highly motivated, proactive, and service-oriented
Strong communication skills
Fast learner with strong attention to detail
Excellent analytical and problem-solving abilities
Willingness to work flexible and sometimes long hours as workload demands.
IT certifications – advantage
Fluent in both Hebrew and English
45 years of experience in Helpdesk / IT Support roles
Strong knowledge of macOS, Linux, and Windows operating systems
Hands-on experience with hardware (desktops, laptops, printers, servers)
Experience with tools such as Microsoft Azure, Kandji, JamfCloud, Google Workspace, Freshservice, Zoom, Slack, and more
Solid understanding of IT and cloud environments
Knowledge of networking protocols – advantage
Personal Attributes:
Team player with the ability to both take initiative and support colleagues
Highly motivated, proactive, and service-oriented
Strong communication skills
Fast learner with strong attention to detail
Excellent analytical and problem-solving abilities
Willingness to work flexible and sometimes long hours as workload demands.
IT certifications – advantage
Fluent in both Hebrew and English
This position is open to all candidates.
