we care deeply about what we do and want to inspire play, every day – whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.
one of our casual free-to-play mobile games and is a classic board game with a new look. The team is based in Europe and the US, and works every day to create captivating new experiences for our players.
What You Will Do
We are seeking a highly motivated and experienced Senior Account Manager to join our team, focusing on our VIP player base. The ideal candidate will be responsible for managing and nurturing relationships with our top players, ensuring their satisfaction, engagement, and loyalty.
This role requires flexible hours to match the US timeline, making it ideal for individuals seeking a flexible schedule.
Develop and maintain strong relationships with VIP players to enhance their gaming experience.
Serve as the primary point of contact for VIP players, addressing their needs and concerns promptly and effectively.
Monitor and analyze player activity to identify engagement opportunities and potential issues.
Implement personalized engagement strategies to increase player retention and satisfaction.
Coordinate with various internal teams to ensure a seamless and enjoyable experience for VIP players.
Provide regular reports on VIP player activity, feedback, and trends to senior management.
Participate in the design and execution of VIP events and promotions.
2+ years proven experience in account management, customer service, or a related field, preferably within the gaming industry.
Excellent communication and interpersonal skills.
Strong analytical skills and the ability to use data to drive decision-making.
Ability to work flexible hours to match the US timeline, ensuring availability for VIP players during peak times.
A proactive and customer-focused mindset, with a passion for delivering exceptional service.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Proficiency in CRM software and other relevant tools.
Bonus Points :
Experience working with high-value customers or VIP clients.
Familiarity with the gaming industry and an understanding of player behavior and preferences.
Strong problem-solving skills and the ability to think creatively to meet player needs.
