we're looking for an experienced Service & Customer Support Specialist to join our team and support the installation, maintenance, and repair of advanced medical devices.
Requirements:
– 5+ years of hands-on field experience
– Strong knowledge of RMA processes and FRU inventory management
Key Responsibilities:
– Install, troubleshoot, and maintain medical devices at customer sites
– Provide prompt technical support and user training
– Manage RMAs and FRU inventory
– Maintain accurate service documentation (CRM/service tools)
– Ensure compliance with FDA, ISO, and internal standards
– Collaborate with product teams to improve serviceability
Requirements:
– 5+ years of hands-on field experience
– Strong knowledge of RMA processes and FRU inventory management
Key Responsibilities:
– Install, troubleshoot, and maintain medical devices at customer sites
– Provide prompt technical support and user training
– Manage RMAs and FRU inventory
– Maintain accurate service documentation (CRM/service tools)
– Ensure compliance with FDA, ISO, and internal standards
– Collaborate with product teams to improve serviceability
משרה מלאה- ימים א-ה ממשרדי החברה בקיסריה (לא היברידי), כולל זמינות לשעות נוספות במידת הצורך
Requirements:
– Minimum 5 years of experience in the service field, with an advantage in the medical industry
– Technical Skills: Proficiency with electromechanical systems, diagnostics tools, and troubleshooting techniques.
– RMA/Inventory Experience: Strong background in initiating RMAs and managing FRU stock and logistics.
– Education: Associate or Bachelors degree in Engineering, Electronics, Biomedical Engineering, or a related technical field.
– Tools & Systems: Experience with ERP/PLM systems, inventory platforms, and service ticketing tools.
– Travel: Willingness to travel regionally or nationally up to [20]% of the time.
-Soft Skills: Excellent communication, organizational, and customer service
– Language: Fluency in English (spoken and written) is must.
– Minimum 5 years of experience in the service field, with an advantage in the medical industry
– Technical Skills: Proficiency with electromechanical systems, diagnostics tools, and troubleshooting techniques.
– RMA/Inventory Experience: Strong background in initiating RMAs and managing FRU stock and logistics.
– Education: Associate or Bachelors degree in Engineering, Electronics, Biomedical Engineering, or a related technical field.
– Tools & Systems: Experience with ERP/PLM systems, inventory platforms, and service ticketing tools.
– Travel: Willingness to travel regionally or nationally up to [20]% of the time.
-Soft Skills: Excellent communication, organizational, and customer service
– Language: Fluency in English (spoken and written) is must.
Preferred Qualifications:
– Experience working with Class II/III medical devices.
– Familiarity with ISO 13485 and FDA QSR compliance.
Prior experience with remote diagnostics tools or connected
with ISO 13485 and FDA QSR compliance.
This position is open to all candidates.
