We offer a cutting-edge quote-to-revenue solution designed to streamline sales processes, accelerate deal cycles, and deliver predictable revenue for mid-market and enterprise businesses. Our intelligent platform empowers organizations to connect their teams, simplify workflows, and close deals efficiently and precisely. As the Solution Expert team lead, you will play a pivotal role in both leading a team and staying hands-on with customers and solutions. You will serve as a senior trusted technical advisor, responsible for managing high-impact customer implementations while guiding and mentoring a team of Solution Experts. This role blends project ownership, technical implementation, team leadership, and customer interaction.
Youll be expected to:
* Oversee and manage onboarding projects from kickoff to delivery, ensuring scope, timeline, and quality goals are met.
* Lead and support a team of Solution Experts in their day-to-day tasks, providing guidance, coaching, and technical escalation support.
* Act as the primary technical contact for complex onboarding projects, including hands-on solution configuration, integrations, and client workshops.
* Collaborate with internal teams (Product, Support, Customer Success) to continuously improve delivery methodologies and cross-team processes.
* Report on team performance, project timelines, and customer satisfaction metrics to leadership. This is a great opportunity for someone who thrives in a hybrid rolebalancing leadership and strategy with hands-on delivery and direct customer impact.
Youll be expected to:
* Oversee and manage onboarding projects from kickoff to delivery, ensuring scope, timeline, and quality goals are met.
* Lead and support a team of Solution Experts in their day-to-day tasks, providing guidance, coaching, and technical escalation support.
* Act as the primary technical contact for complex onboarding projects, including hands-on solution configuration, integrations, and client workshops.
* Collaborate with internal teams (Product, Support, Customer Success) to continuously improve delivery methodologies and cross-team processes.
* Report on team performance, project timelines, and customer satisfaction metrics to leadership. This is a great opportunity for someone who thrives in a hybrid rolebalancing leadership and strategy with hands-on delivery and direct customer impact.
Requirements:
* Fluent in English (both written and verbal).
* 3+ years of experience in technical customer-facing roles, including at least 1 year in a team leadership or mentoring capacity.
* Proven track record of delivering complex onboarding or implementation projects to external clients.
* Excellent communication and interpersonal skills.
* Strong project management skills and the ability to lead multiple onboarding projects simultaneously.
* Logical and analytical thinking with a data -driven mindset.
* Hands-on experience with configuring information systems and troubleshooting technical issues.
* Proven knowledge of MS-SQL and REST API a significant advantage.
* Fluent in English (both written and verbal).
* 3+ years of experience in technical customer-facing roles, including at least 1 year in a team leadership or mentoring capacity.
* Proven track record of delivering complex onboarding or implementation projects to external clients.
* Excellent communication and interpersonal skills.
* Strong project management skills and the ability to lead multiple onboarding projects simultaneously.
* Logical and analytical thinking with a data -driven mindset.
* Hands-on experience with configuring information systems and troubleshooting technical issues.
* Proven knowledge of MS-SQL and REST API a significant advantage.
This position is open to all candidates.
