We are looking for a Technical Support Engineer to join our growing Support team!
As a Technical Support Engineer, you will provide technical assistance to customers using our Gen AI platform across both SaaS and on-premise deployments. Youll troubleshoot integration issues, resolve technical problems, and ensure customers can effectively implement and use our AI solutions.
Responsibilities:
Provide high-quality technical support to customers via chat, email, video calls, and ticketing system
Diagnose and troubleshoot issues related to our product, including integration problems, code issues, and configuration challenges
Collaborate with the development team to escalate and resolve complex technical problems
Continuously gather feedback from users to identify common issues and suggest improvements to the product
Meet or exceed established performance goals
Stay up-to-date with product updates, new features, and industry trends to provide informed support
As a Technical Support Engineer, you will provide technical assistance to customers using our Gen AI platform across both SaaS and on-premise deployments. Youll troubleshoot integration issues, resolve technical problems, and ensure customers can effectively implement and use our AI solutions.
Responsibilities:
Provide high-quality technical support to customers via chat, email, video calls, and ticketing system
Diagnose and troubleshoot issues related to our product, including integration problems, code issues, and configuration challenges
Collaborate with the development team to escalate and resolve complex technical problems
Continuously gather feedback from users to identify common issues and suggest improvements to the product
Meet or exceed established performance goals
Stay up-to-date with product updates, new features, and industry trends to provide informed support
Requirements:
Technical background through education, bootcamps, or hands-on experience
2+ years of technical support or customer-facing technical experience
Proficiency in at least one programming language (Python, JavaScript, or Java) with familiarity with code versioning tools (e.g., Git) and IDEs
Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues
Strong communication skills in English, both written and verbal, with the ability to explain technical concepts clearly
Technical background through education, bootcamps, or hands-on experience
2+ years of technical support or customer-facing technical experience
Proficiency in at least one programming language (Python, JavaScript, or Java) with familiarity with code versioning tools (e.g., Git) and IDEs
Excellent problem-solving skills with the ability to diagnose and resolve complex technical issues
Strong communication skills in English, both written and verbal, with the ability to explain technical concepts clearly
This position is open to all candidates.
