Were looking for a highly skilled Technical Support Engineer to lead the charge in troubleshooting complex technical issues, ensuring exceptional customer satisfaction, and providing strategic solutions. Youll play a key role in documenting solutions, escalating critical cases, and leveraging your cloud expertise to deliver unparalleled support and build strong, lasting relationships with our customers.
Responsibilities :
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.
Requirements
Responsibilities :
Provide accurate and timely support via Slack, chat, or email to troubleshoot and resolve customer issues.
Diagnose and resolve technical problems, escalating complex issues to R&D or Product when needed.
Build strong relationships, educate customers on product features, and maintain a professional, supportive tone.
Create and update support documentation while logging all interactions in the support system.
Enhance skills through ongoing training to maintain technical excellence and deliver top-tier support.
Requirements
Requirements:
13 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) – Must
Fluency in English (both written and spoken).
Experience in MySQL – Must
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes – Must
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting – Must
Experience in cybersecurity, with an emphasis on cloud environments.
Ability to adapt and learn, working effectively both solo and within a team setting.
13 years of experience in similar roles such as Technical Support, Technical Account Manager, or Escalation Engineer (not internal IT support roles) – Must
Fluency in English (both written and spoken).
Experience in MySQL – Must
Bachelor's degree in Engineering / Cyber Security, or an equivalent qualification
Experience with Cloud technologies, Containerization (Docker), networking, Linux and Kubernetes – Must
Experience with OpenSearch, Grafana, and various analysis tools for troubleshooting – Must
Experience in cybersecurity, with an emphasis on cloud environments.
Ability to adapt and learn, working effectively both solo and within a team setting.
This position is open to all candidates.
