We are looking to hire a technologically savvy Technical Support expert at this role, youll be the go-to contact for responding to clients and providing first-tier support. This role is an integral part of the customer experience journey.
Responsibilities
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Manage the ticketing system for our products.
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Provide personalized support via various channels (Slack, Salesforce).
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Diagnose and resolve technical issues related to our products.
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Educate customers on features and best practices.
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Escalate unresolved issues to the solutions and CS team or relevant departments.
Requirements:
2+ years experience in a customer technical support role in a SaaS company
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BSc in Information Systems/Computer Science.
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Strong analytical and troubleshooting skills.
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Excellent communication skills, both verbal and written.
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Fluent in English, additional languages a plus (Spanish, French).
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Willingness to work remotely across various time zones.
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Experience with Power BI, Salesforce, and Data analytics.
2+ years experience in a customer technical support role in a SaaS company
light blue tick item
BSc in Information Systems/Computer Science.
light blue tick item
Strong analytical and troubleshooting skills.
light blue tick item
Excellent communication skills, both verbal and written.
light blue tick item
Fluent in English, additional languages a plus (Spanish, French).
light blue tick item
Willingness to work remotely across various time zones.
light blue tick item
Experience with Power BI, Salesforce, and Data analytics.
This position is open to all candidates.
