What You'll Do:
System Configuration:
Configure CRM system settings and workflows to meet the organization's specific requirements.
Customize the CRM interface and user experience.
Test and validate system configurations to ensure they are functioning as intended.
Technical Leadership:
Provide technical guidance and expertise throughout the CRM implementation process.
Oversee the design, development, and testing of CRM system components.
Ensure that the CRM solution aligns with the organization's technical architecture and standards.
Technical Support:
Provide technical support to users and administrators of the CRM system.
Diagnose and resolve technical problems.
Document and maintain technical documentation.
Data Migration:
Develop and execute data migration plans to transfer data from existing systems to the CRM system.
Ensure data quality and integrity during the migration process.
Troubleshoot and resolve any data migration issues.
Project Coordination:
Coordinate with project managers and product owners to ensure that the CRM implementation aligns with project timelines and objectives.
Provide technical input and recommendations for project planning and execution.
Bachelors degree in Computer Science, Information Systems, or a related field
Analytical thinker with an interest in solving both technical and business challenges
Clear communicator who enjoys working with cross-functional teams
Eagerness to learn and grow in a fast-paced, collaborative environment
Desired Skills (Nice to Have)
Basic understanding of web platforms and data structures.
Familiarity with CRM or marketing automation platforms (e.g., Bloomreach, Salesforce, etc.)
Experience with basic scripting or querying.
iGaming or iLottery industry experience
