We are looking for Customer Success Specialist to join our team
Key Responsibilities
In this role, you will
The main responsibilities of a Customer Success Specialist include the following:
Reactively and proactively handle customer situations taking their questions / issues / concerns / complaints to resolution in a timely, patient, tactful and professional manner.
Build long-term relationships with customers.
Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management.
Accurately and thoroughly document information in the companys database about each contact following defined parameters.
Maintain comprehensive knowledge of company processes, procedures and product information/materials as well as basic knowledge in orthodontic/dental concepts.
Meet departmental standards for personal and team performance metrics.
Perform other duties assigned.
Fixed term position
Key Responsibilities
In this role, you will
The main responsibilities of a Customer Success Specialist include the following:
Reactively and proactively handle customer situations taking their questions / issues / concerns / complaints to resolution in a timely, patient, tactful and professional manner.
Build long-term relationships with customers.
Be alert to trends in requests and issues reported by customers. Research information to answer inquiries from customers and share learnings with departmental peers and management.
Accurately and thoroughly document information in the companys database about each contact following defined parameters.
Maintain comprehensive knowledge of company processes, procedures and product information/materials as well as basic knowledge in orthodontic/dental concepts.
Meet departmental standards for personal and team performance metrics.
Perform other duties assigned.
Fixed term position
Requirements:
Experience in customer service position.
Strong service-oriented mentality and problem-solving ability.
Excellent oral and written communication skills.
Strong interpersonal skills, ability to build strong relationships.
Efficiency at managing demands including prioritization, responsiveness and keeping others informed.
Ability to be a multi-tasker.
Confident in a tech environment and comfortable with software.
Natural team player with creativity and collaboration.
Ability to work autonomously without constant supervision.
Bachelors degree from college or university- advantage
Fluent Hebrew and English
Experience in customer service position.
Strong service-oriented mentality and problem-solving ability.
Excellent oral and written communication skills.
Strong interpersonal skills, ability to build strong relationships.
Efficiency at managing demands including prioritization, responsiveness and keeping others informed.
Ability to be a multi-tasker.
Confident in a tech environment and comfortable with software.
Natural team player with creativity and collaboration.
Ability to work autonomously without constant supervision.
Bachelors degree from college or university- advantage
Fluent Hebrew and English
This position is open to all candidates.
