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Overall Job Purpose
This role will use data and insight to help drive a clear mindset of customer centricity through acting as a strategic business partner to commercial teams. Working cross functionally, this role will serve as a customer experience advocate and ensure the development and implementation of customer excellence initiatives.
A Day in the Life of an Associate Director, Customer Excellence…
You will be partnering with the business to define key customer groups, aligned to product requirements and our overall commercial strategy, and will define our value proposition and strategic imperatives for those customers. 
You will drive implementation of a local customer-centric mindset and approaches, through developing and driving key customer related initiatives, sharing best practice and thought leadership 
You will implement appropriate governance for customer experience initiatives which are delivered across the business, including tracking performance against plans and measuring KPIs and benefits 
You will take a leadership role in coordinating insight sharing between functional teams  
You will provide thought leadership on best practice and highlight priority areas and risks related to our customers.