The opportunity
The Director, Patient Services is responsible for providing strategic leadership and oversight in collaboration with brand teams to design, develop, and implement patient support programs that address patient needs and achieve brand objectives. In addition, the Director will work with Teva internal stakeholders to implement programs, ensure business continuity, and measure impact.
How you’ll spend your day
Effectively lead a team and work within the Teva ecosystem from virtual locations through use of technology and techniques ensuring collaboration, commitment to operational effectiveness, and enhancement of our culture.
Contribute to the development and execution of long-term patient services strategy aligned with organizational and brand priorities, ensuring scalability, innovation, and measurable outcomes.
Lead strategic collaboration with brand managers and business units to design programs and services to support the needs of therapy-specific patient populations and drive brand objectives.
Act as an advisor and internal consultant to the brand teams on all matters related to patient support through hub and pharmacy service offerings.
Serve as a key representative of Patient Services on cross functional brand teams and core launch teams.
Collaborate with internal functions to align and integrate patient services with other brand initiatives to ensure a coordinated customer experience.
Champion data-driven decision-making and lead the tracking, analysis, and reporting of KPIs and program outcomes.
Create and communicate clear vision and spot unidentified opportunities for program optimization.
Facilitate and lead monthly hub/pharmacy meetings with the brand teams as well as preparation for brand QBRs.
Provide actionable insights and voice of the customer from ongoing patient programs.
Lead annual planning process and quarterly forecasts for respective brand teams.
Independently design, develop and test patient solutions hub/pharmacy programs options to support the product launches/program enhancements (in close collaboration with internal and external stakeholders).
Leverage a deep and proactive understanding of patient needs, the competitive landscape, business goals, technologies, services, and Teva’s chosen vendor’s service delivery capabilities to inform program design.
Test and refine solutions to drive greater patient adherence, improve patient/customer experience, and maintain product integrity.
Drive organizational innovation by identifying and implementing new technologies, tools, and service models to enhance patient engagement, adherence, and overall experience.
Use technologies, services, and data collection mechanisms to guide market access strategies and increase patient satisfaction.
Serve as subject matter expert of current vendor offerings and seek to understand vendor options and expertise in the hub and specialty pharmacy arena.
Lead and own accountability for vendor partnerships to establish and design monthly/quarterly reports that support the data analytics needs of the brand teams and Teva leadership.
Develop and maintain strong working relationships with internal business partners, including Legal, Compliance, Privacy, HR, IT, PARC, and Training.
Ensure program objectives are in compliance with Teva policies and regulatory guidelines.
Support the hiring, training and coaching of team members that may be needed to expand the team to support the future needs of Teva.
Takes initiative beyond own area, drawing insights from variety of sources and understanding market and competition.
This is a remote role with preferred locations of Raleigh, NC, Louisville, KY, or Jeffersonville, IN
